Work performed requires a broad knowledge base and the ability to apply solutions to a defined range of unpredictable problems

Individuals will take responsibility for their own outputs and limited responsibility for the quantity and quality of output of others

All tasks are conducted in accordance with organisation policies and procedures including OHS and infection control guidelines

Pre-requisite unit

This unit must be assessed after successful achievement of pre-requisite:

HLTMT303C Maintain a mortuary service

ELEMENT

PERFORMANCE CRITERIA

1. Collect and assess information on mortuary procedures

1.1 Access information held by the organisation and assess for accuracy and relevancy

1.2 Use appropriate techniques to access information from teams and individuals

1.3 Compare information collected with relevant standards and other organisation practices

1.4 Use business technology to organise and monitor information in accordance with organisation policy and procedures

2. Assist in the review of mortuary procedures

2.1 Develop or review procedures in consultation with mortuary staff

2.2 Present recommendations and issues in an appropriate format, style and structure

2.3 Present final draft procedures to management for review and authorisation

3. Implement and monitor mortuary procedures

3.1 Enter documentation accurately into document control system

3.2 Document and distribute procedures in accordance with organisation policy and procedures

3.3 Implement and monitor system in accordance with organisation policy and procedures

3.4 Modify procedures as required

3.5 Ensure compliance with procedures

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes knowledge of:

Difference between qualitative and quantitative processes

Methods to identify new sources of information

Organisation policies and procedures relating to the distribution of workplace information and legal and ethical requirements

Organisation's business and structure

Organisation's record keeping systems and security procedures

Principles of report writing and data presentation

Essential skills:

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

This includes the ability to:

Apply problem solving skills, including an ability to deal with information which is contradictory, ambiguous, inconsistent or inadequate

Follow organisation procedures for the review of processes

Implement and monitor mortuary processes to ensure quality outcomes

Review data for relevance and accuracy

Use numeracy skills including the ability to complete arithmetic calculations and interpret numerical data

Use oral communication skills required to fulfil job roles in a safe manner and as specified by the organisation, including skills in:

asking questions

providing clear information

listening to and understanding workplace instructions

clarifying workplace instructions when necessary

using effective verbal and non-verbal communication skills with a range of internal and external persons

Use reading and writing skills required to fulfil job role in a safe manner and as specified by the organisation at a level of skill that includes the ability to:

summarise and analyse information

present reasoned and logical arguments based on this analysis

Use research skills to identify and access information

Utilise a variety of techniques to access information from a range of sources

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace under the normal range of workplace conditions

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Method of assessment

Observation of work activities

Written tasks

Relevant formal and informal education/training courses

Interviews/questioning

Feedback from medical officer

Resource implications:

Access to a mortuary service where assessment can take place

Access to business technology

Relevant organisation policy, guidelines, procedures and protocols

Information relating to the operation of mortuary services

Relevant legislative requirements

Access and equity considerations:

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Information may include:

Organisation policy and procedures in respect to:

admissions

release

removal of organs

staffing

quality assurance

OHS, infection control, security

Code of Ethics/ Code of Conduct

Client feedback

Benchmarking data

Correspondence

Computer databases and files

Business plans

Techniques may include:

External and internal audit reports

Complaints register

Client feedback forms

Recruitment applications

Observation and listening

Checking written material including referrals and client files

Individual research

Interviews with staff and clients

Information from other organisations

Focus groups

Standards may include:

International Standard (ISO17025)

NATA guidelines

Australian Human Ethics Commission (AHEC)

Autopsy guidelines

National Health and Medical Research Council (NHMRC)

Australian Health Advisory Commission (AHAC)

Distribution may include:

Electronic (e.g. fax, email)

Manual

Photocopied

Displayed

Memo

Newsletter

Implementation may include:

Training of staff

Staff meetings

Transition period

Monitoring may include:

Internal audits

Non compliance reports

Client feedback

Correspondence

This unit contains Employability Skills